To clean products that make contact with food, utilise a damp cloth to wipe over the surfaces, immediately wipe off any excess water using a dry cloth. Place them in an open space (on a bench) out of direct sun to fully dry before placing them away for storage.

Do not leave any excess water on the surface, this can increase the moisture content within the timber resulting in wood movement in the from of warps or twists.

Similarly Do not place any timber items in a dishwasher, whilst we utilise waterproof adhesives, the prolonged exposure to hot water, steam and heat will compromise the glue potentially resulting in cracks, delamination and wood movement.

Do not submerge any items in water, this can cause spikes in the timbers moisture content causing wood movement.

Once rinsed place your product in a cool, dry, shaded area, do not place your item in direct sun, this can cause the piece to dry at an excessive rate potentially resulting in splits or cracks.

Yes, wood is a natural resource. Whilst out timber is dried to its equilibrium moisture content, EMC, fluctuations in ambient moisture can result in the expansion and contraction of timber. In Australia ambient moisture reaches it's highest in August causing the timber to reach it's maximum expansion, vice versa the timber contracts the most during summer as ambient moisture reduces. Natural fluctuations in ambient moisture will not impact the functionality of standalone products e.g. chopping boards, serving trays, bowls ect, however furniture with drawers and doors should be monitored to ensure components don’t bind during winter months.

Yes, some species of timber are susceptible to discolouration from prolonged exposure to ultraviolet light. We advise that all products are not exposed to the sun for extended periods to minimise the likelihood of this occurrence. Similarly, prolonged exposure to heat may cause wood movement resulting in the warping or twisting of boards and possible cracking.

This does not mean that you can't use your timber products outside. For instance, if a serving tray is covered with food it's surface area is not directly exposed to the sun. To avoid any undesirable wood movement, we advise that you don’t leave any bare products (those with no food on them) outside in direct sunlight for longer then 30 minutes.

Yes, excessive exposure to water or heat will cause fluctuations in the timbers equilibrium moisture content, EMC, resulting in the expansion or contraction of the product. We advise that you lightly rinse or use a damp cloth to clean any products that have contacted food, removing any excess water with a dry cloth. We advise that you don't expose bare products (e.g. a serving tray with no food covering it's surface) to sun for longer than 30 minutes. Extended exposure (e.g. a whole day) to the sun or direct heat will reduce the moisture content within the timber potentially causing the piece to warp, cup, bow, twist or crack.

Yes, we finish all of our products, regardless if it interacts with food or not with Livos Kunos counter top oil #243 which is a certified food safe oil. You can find further details regarding this finish on their website @Livos Australia.

Yes, we are able to re drum sand your chopping board, serving board or other products to remove the knife marks refreshing the product to it's original new condition. The piece will also receive a new coat of food safe Kunos countertop oil #243 produced by Livos Australia. Please send us an Email so we can provide you with an accurate quote based on the dimensions of the piece.

Yes, each product is unique and individually handmade. Popular products have standardised designs where we utilise the exact same species of timbers, cut to the same dimension and arranged in the same pattern. Please note that there may slight disparity’s between the product you receive and the product on the image, each piece of timber is unique with it's individual grain pattern and colour. We do our best to ensure that the product you receive matches the image displayed as closely as possible.